Jump to content

Support call from the USA was quietly transfered to Germany

Recommended Posts

I called Kartina tv support in US ( ia m in US also), but got transferred to the Germany call center and now was charged $14.59 for the international call
Apr 30 1:09 PM OUT 49698484540 to GERMANY
Could you explain it to me? Why would I be transfered to another country without my knowledge and have to pay for the support call to my phone company?
Link to comment
Share on other sites

Здравствуйте. Какой номер вы набирали во время звонка? Наш номер для США - 888 827 06 06. Если вы звоните на этот номер то дозваниваетесь к нам в Германию, но тарификация идет как если бы звонили по США.

24 минуты назад, IgorK сказал:

Apr 30 1:09 PM OUT 49698484540 to GERMANY

Если на этот, то у нас на сайте указано что немецкий номер, и это видно по коду страны в самом начале.


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...