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Support call from the USA was quietly transfered to Germany


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I called Kartina tv support in US ( ia m in US also), but got transferred to the Germany call center and now was charged $14.59 for the international call
 
 
Apr 30 1:09 PM OUT 49698484540 to GERMANY
 
 
Could you explain it to me? Why would I be transfered to another country without my knowledge and have to pay for the support call to my phone company?
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Здравствуйте. Какой номер вы набирали во время звонка? Наш номер для США - 888 827 06 06. Если вы звоните на этот номер то дозваниваетесь к нам в Германию, но тарификация идет как если бы звонили по США.

24 минуты назад, IgorK сказал:

Apr 30 1:09 PM OUT 49698484540 to GERMANY

Если на этот, то у нас на сайте указано что немецкий номер, и это видно по коду страны в самом начале.

 

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